Refund and Returns Policy

Creators Spicy Tea Refund Policy

Thank you for shopping at Creators Spicy Tea & Creators Spicy Chats

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with proof of purchase within the last 10 days and proof of defect or damage to team@creatorsspicytea.co

Exempt Goods

The following are exempt from refunds:

• Gift cards
• Downloadable software products
• All digitally delivered items, such as digital downloads
• Some health and personal care items
• Courses provided online

Partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• A one-on-one meeting that was cancelled prior to 48 hours to the scheduled meeting time, did not occur and could not be rescheduled within two weeks due to our teams time constraints.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
• If you have done all of this and you still have not received your refund yet, please contact us at team@creatorsspicytea.co
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchab